Active listening (educator version)

Active listening is conscious, intentional, and connected listening that requires being fully present in the moment and listening without interruption or distraction.

Giving and receiving feedback (educator version)

Feedback is the reciprocal exchange of ideas surrounding an experience, event, or task, and is commonly provided in relation to a standard.

Difficult conversations (educator version)

Difficult conversations are emotional, controversial, and high-stakes conversations that matter and need to be addressed.

Audience identification (educator version)

Audience identification involves determining the needs and expectations of a target audience to successfully deliver a message.

Audience engagement (educator version)

Audience engagement is an interactive process that involves the speaker using strategies to connect with an audience or users.

Public speaking (educator version)

Public speaking is the act of talking in public, typically in the context of presenting to a larger group of people.

Reading comprehension (educator version)

Reading comprehension is understanding and interpreting what one has read.

Digital literacy (educator version)

Digital literacy is knowing how to effectively use technology to find, evaluate, and create information.

Outlining, drafting, and editing (educator version)

Outlining, drafting, and editing are important components of the writing process and include both pre-writing and writing skills.

Summarizing and synthesizing (educator version)

Summarizing involves expressing the main points, whereas synthesizing involves combining ideas to make something new.

Writer’s block (educator version)

Writer’s block is a psychological inhibition that prevents a person from proceeding with a written task.

Online communication (educator version)

Online communication is connecting with others through various digital platforms for a variety of purposes.

Online professionalism (educator version)

Online professionalism refers to the way we navigate and engage with others in online environments.

Networking (educator version)

Networking is the exchange of ideas and information to connect with people and build relationships.

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