Communication

Active listening is conscious, intentional, and connected listening that requires being fully present in the moment and listening without interruption or distraction.

Audience engagement is an interactive process that involves the speaker using strategies to connect with an audience or users.

Audience identification involves determining the needs and expectations of a target audience to successfully deliver a message.

Difficult conversations are emotional, controversial, and high-stakes conversations that matter and need to be addressed.

Digital literacy is knowing how to effectively use technology to find, evaluate, and create information.

Feedback is the reciprocal exchange of ideas surrounding an experience, event, or task, and is commonly provided in relation to a standard.

Networking is the exchange of ideas and information to connect with people and build relationships.

Online communication is connecting with others through various digital platforms for a variety of purposes.

Online professionalism refers to the way we navigate and engage with others in online environments.

Outlining, drafting, and editing are important components of the writing process and include both pre-writing and writing skills.

Public speaking is the act of talking in public, typically in the context of presenting to a larger group of people.

Reading comprehension is understanding and interpreting what one has read.

Summarizing involves expressing the main points, whereas synthesizing involves combining ideas to make something new.

Writer’s block is a psychological inhibition that prevents a person from proceeding with a written task.